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Messages - MSE_Karen

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106
Bug report & Technical Support / Re: Iune wisdom crash
 on: March 04, 2019, 12:36:56 PM 
Hello Zopheyron,

Thank you very much for reaching us. Would you please send an email to spacelords_support@mercurysteam.com explaining this issue? Please, include also your username, the platform and a screenshot or a video if possible, so we can investigate it.

Thank you again for your help.

107
Suggestions / Re: Add Vote To Kick
 on: March 04, 2019, 11:01:08 AM 
Hello guys,

As MSE_Ojuel commented in another thread, we are working to make the surrender proposal interface more clear, so players can vote without opening the Pause Menu. In addition, I'm passing this suggestion to the design team but please remember you can contact us on spacelords_support@mercurysteam.com to report a player by including his/her username, the platform and a screenshot/video.

Thank you very much.

108
Spacelords Universe / Re: Enemies are on steroids after Patch 1.40
 on: February 28, 2019, 04:06:28 PM 
Hi guys!

As MSE_Jvela explained on Discord, we have found the difficulty bug and it was caused by a bug fixing. What we are doing now is to iterate until we recover the game-balance, but you should feel a big difference by now.

Thank you all for your help, we really appreciate it!

109
Hello guys,

MSE_Jvela commented it on Discord but I'll include his explanation here as well. We just found the difficulty issue and it's caused by a bug fixing, our work now is to iterate until we recover the game-balance, but you should start to feel the difference since now.

Thank you all for your patience!

110
Bug report & Technical Support / Re: Invitation system bug
 on: February 27, 2019, 10:32:59 AM 
Hello Elizabeth,

We just explained in another thread this is a known issue we are trying to fix. We apologize for the inconveniences and really appreciate your patience.

111
Bug report & Technical Support / Re: you can't play in the team
 on: February 27, 2019, 10:30:46 AM 
Hello guys,

This is a known issue we are investigating in order to find a solution as soon as possible. Thank you all for reporting it, we apologize for the inconveniences.

112
Hi,

As you can read in another threads, we are recovering data from the players to see if there's a bug: https://www.spacelordsthegame.com/community/index.php?topic=26036.msg38581;topicseen#msg38581

If you include the following data here, it would be very helpful:

- Username
- Platform
- Missions you were playing
- The difficulty at the end of the match
- Your MMR

Meanwhile, I recommend to use an appropiate language since we don't tolerate offensive behaviours.

Thank you!

113
Spacelords Universe / Re: Enemies are on steroids after Patch 1.40
 on: February 26, 2019, 10:17:40 AM 
Hi lokoangel48,

I just explained in another thread that we make adjustements related to difficulty every week, but there could be a bug. Would you please tell us the following data:

- Username
- Platform
- Missions you were playing
- The difficulty at the end of the match
- Your MMR

Thank you and sorry for the inconveniences.

114
Hello guys,

As you know, we tweak the difficulty every week, but we are going to investigate it in case there's a bug. Would you please include the following data?

- Username
- Platform
- Missions you were playing
- Your difficulty at the end of the match
- Your MMR

Thank you very much in advance!

115
Gameplay Feedback / Re: Frustrating players
 on: February 20, 2019, 02:00:09 PM 
Hello guys,

We are working on a new series of tutorials you will be able to display in game so new players understand the missions and mechanics. They'll arrive in a future update!

116
Gameplay Feedback / Re: Gamefreeze
 on: February 11, 2019, 01:41:02 PM 
Hello Grimm,

We are sorry you encountered this issue. Would you please contact us on spacelords_support@mercurysteam.com? We would need your username, platform and a screenshot or video if possible to investigate it.

Thank you very much for reporting it!

117
Suggestions / Re: How can we change Aneska?
 on: February 11, 2019, 01:14:26 PM 
Hi Butterbuff,

Thank you very much for your concerns! As you may know, we keep recovering data about Aneska to increase its life or damage if necessary, so your opinion is very valuable to us ;)


118
Gameplay Feedback / Re: 5 minute penalty
 on: February 11, 2019, 01:07:51 PM 
Hi guys,

We have no way to know the origin of the disconnection, so we apologize for the problems this caused to you. We'll keep working to improve the system so this doesn't happen in the future.

Thank you very much for reaching us.

119
Ship's Log / Patch Notes 13.1
 on: February 06, 2019, 12:58:01 PM 


This latest game update is focused on solving some technical issues:

-   Fixed a bug in the Mind over Matter mission: when playing with Iune and a “possessed” grunt, the game crashed at the mission’s end.

-   Fixed a crash in the network replication.

-   Fixed a crash that triggered after losing a mission.

-   Fixed a crash relating to Russian SpaceGuilds in PS4 when searching for a match.

-   General bugs and performance fixing.

120
Gameplay Feedback / Re: New update issues
 on: February 05, 2019, 04:58:42 PM 
Hi guys,

I just answered to the Aneska issue here: https://www.spacelordsthegame.com/community/index.php?topic=16650.0

As for the Tiers issue, we explained it on the patch notes: As the MMR system stood, Raiders and Antagonists were experiencing the same amount of MMR change after each match. There's a few problems with that; It creates MMR inflation and it doesn't properly reflect the skill check that each player has gone through).

Furthermore, I'd like to add that we are preparing something that goes beyond showing your level with the goal to reward your hard work. It'll be out soon.

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