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Messages - MSE_Karen

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166
Bug report & Technical Support / Re: Antagonist respawning bug
 on: January 11, 2019, 12:23:58 PM 
Hi smichette,

That shouldn't be happening. Please, send the video to spacelords_support@mercurysteam.com including also your username and platform (Steam) and we'll investigate it as quick as possible.

Thank you very much for your patience.

167
Hi Licherus,

Are you still getting this error message?

168
Hi guys!

I would like to shed some light on this issue. As you might have noticed, I don't spend a lot of time at Discord. I try to have more presence there but I'm usually the person responsible for the forums and I employ most of my time in our social media channels (Twitter, Facebook, Instagram, etc.).

The reason why you noticed there were less interaction in the forums during december was because I had to manage other tasks while one of my workmates was out. I apologize if you felt unattented at some point, we do our best to cover all the fronts, but sometimes it takes a little more time (plus the studio closed for holidays).

As you can see, there are a lot of developers in Discord since it's faster than going to the forum and they can solve a single doubt in a second. It doesn't mean we don't pay attention to the forums, but that the developers are working like crazy. Though it's not "official" because it's managed by the community, we treat it as such.

So what do I do? I check all the forum threads and speak with the design team, so I can translate to you what they want to say/explain/clarify. But they are also interested in your concerns, they know there a lot of veteran players, as well as newcomers, talking about very important issues. So when they have time, they answer by themselves (like Ojuel or JVela, for example).

Right now I'm catching up (there are a lot of issues because of holidays) so, please, be patient, and thank you all for your support! :)

169
Hi SirSwag23579,

Would you happen to have a screenshot or a video of the bug? If so, please send an email to spacelords_support@mercurysteam.com including also your username and platform and we'll investigate this issue as quick as possible.

Thank you very much for reporting it!

170
Hi Glasgow Guy,

This is a very rare situation. Please, contact us on spacelords_support@mercurysteam.com including the username that is giving you trouble, the platform and, if possible, a screenshot or a video showing the error message.

We'll investigate it as soon as possible, thank you very much for your patience.

171
Hi again WilllD_traShhh,

This is another bug we are investigating right now. We hope to provide a solution in a future patch, we really appreciate your patience.

172
Bug report & Technical Support / Re: Game Crash
 on: January 10, 2019, 01:30:18 PM 
Hi Artivex,

Indeed, we are aware of this issue, which affects PS4 users too, and we are trying to fix it right now. We'll let you know when there's a solution available, thank you very much for letting us know!

173
Bug report & Technical Support / Re: Kuzmann`s endless falling head
 on: January 10, 2019, 01:26:04 PM 
Hi WilllD_traShhh & Lancer,

This is a known issue and we are working on a solution that will be available in a future patch. We apologize for the inconveniences it caused to you, thank you both for reporting it.

174
Bug report & Technical Support / Re: Never received my 1200 points
 on: January 10, 2019, 01:22:03 PM 
Hi Adaimus083,

Please, send an email to spacelords_support@mercurysteam.com and we'll help you at the earliest. We need you to include your username, the platform and a screenshot of the purchase, if possible, to look for the transaction.

Thank you very much!

175
Hi Soul Devour,

We are sorry you experienced this. We keep working to improve this system having in mind the different scenarios. As you may know, we recently introduced a Troubleshooting system in game so the players can contact us easily. If you encounter any issue, please don't hesistate to contact us there or send an email to spacelords_support@mercurysteam.com and we'll be happy to help you.

Thank you very much in advance.

176
Bug report & Technical Support / Re: Important: CrashDumps (Steam)
 on: January 10, 2019, 01:08:52 PM 
Thank you for the shout out, LordDraco3!

It's updated now ;)

177
Spacelords Universe / Re: How to disable the radar?
 on: January 09, 2019, 12:02:54 PM 
Hi LiquidAutopsy,

You have the option in the "Game" section, like it's shown here:


178
Spacelords Universe / Re: Set up cards for all Raiders
 on: January 09, 2019, 10:49:33 AM 
Hi MrCasa,

Since we are continuously releasing new Cards, there is not a specific guide about them, but there are a lot of youtubers and streamers in the community that create guides explaining which are the best Cards for each character. Here are a few examples, I hope it helps:

- Hihsasuke: https://www.youtube.com/playlist?list=PLCVrJwteOHDESeQF5UzUAkrdKCE8KiS0B

- ZcriptureZ: https://www.youtube.com/playlist?list=PLQDn04b0c0-Xf0FVMNJP5vJWlBsTF65LW

- Hack Milky Way: https://www.youtube.com/watch?v=gsfJH0CEqCs&t=4s

179
Ship's Log / New "Tarasque" F-750 weapon for Hans
 on: December 21, 2018, 12:41:48 PM 


Hans is the kind of guy fond of sharing war stories. For him, there’s nothing like the old times, and some of his grumpy witticism might sound odd to the newer generations, but that doesn’t mean he’s wrong. “Back in the day, if you couldn’t solve a situation with Napalm, it was because you weren’t using enough Napalm”, he always says when remembering the Terraforming Wars on Mars, where Hans earned the nickname “Vulcano” thanks to using his Tarasque F-750 -a weapon able to fire Napalm munitions, ideal for covering an attack or a retreat with a wall of fire. Armed with the F-750, Hans single-handedly managed to stall the Humblebee clan’s offensive, becoming one of the heroes of the war.

Hans' new weapon, the "Tarasque" F-750, is now available in Spacelords: https://www.youtube.com/watch?v=7QSeHpaFDfo

180
Ship's Log / SpaceGuilds Available Now!
 on: December 12, 2018, 12:59:00 PM 


SpaceGuilds, the first milestone in Spacelords’ ambitious Roadmap is now available. This new, game-changer feature is now available for all PlayStation 4, Xbox One, Windows 10 and PC Steam players of MercurySteam’s 4 v 1 Free to Play shooter. You can watch the trailer here: https://www.youtube.com/watch?v=x_6__rqVR0c

Upon creating a new SpaceGuild, players will be able to team-up with friends and fight for better rewards and beating the highest scores in each of Spacelords’ 17 free missions. These SpaceGuilds can even be formed up by cross-platform players, with Steam users allying with PlayStation 4 players, or with Xbox One and Windows 10 players.



Each SpaceGuild can be customized with its own unique name, emblem and pennant, proudly displaying the Guild’s colours for all players to see. Admission to a SpaceGuild can be made public or private, and all members will have access to a team chat, to better coordinate their missions and set up the right strategy.

But the SpaceGuilds update is also packed with many other new and exciting features based on the Spacelords’ community feedback. These new additions have been designed for both new and veteran players alike, in the form of revised weapons and missions, the inclusion of an ingame radar system, over 200 new Character Cards and an integrated troubleshooting system.

Join a SpaceGuild and conquer the Broken Planet!

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