Today 9/23/18 at about 8:50 ish AM Mountain time (AZ) I entered a mission that had a common BP with Alicia, that missions was In Medias Res. I won the BP and got Painkiller with about a 70% chance. The game confirmed this. Upon entering the "reward" screen it just sat there and said it was connecting to Mercury Steam forever. So I closed the game out to reload. Now my Painkiller is gone and your game RIPPED me off of my win.
I've told you about this before with the Makillium for Ayana Kwena and how it happened twice, but I let it slide asking you just to fix this from happening in the future. But it has not been fixed. So I have one request.
GIVE ME MY PAINKILLER!!! I EARNED IT!! Go into your data, look to see the history of my gameplay and see how I got it through the roll put the Painkiller into my inventory. I am NOT going to go through another common BP missions with Alicia to get it again, I shouldn't have to, I already did. I expect you to do this please. I sent you guys an e-mail as well.
Thanks in advance!!!
EDIT: After writing this I don't know if I want to relog on. What's the point? I have other BP missions, but if my time is going to be thrown away on false assumptions and misplaced trust there's no point in attempting to get a BP. Also the faction you earn is low compared to pre-Spacelords patch and it costs 4800 to re-shuffle and I have thrown away about 150k faction trying to get Rare Stroma for Hive. I'm sick of doing that, the card is obviously bugged or was made purposefully to be an unobtainable carrot on a stick. If I can't get anything done with Faction or trust the system to give me BP I won, why play?